We accept major payment methods including Visa, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through trusted payment providers.

We offer free standard shipping on all orders within the contiguous United States (excluding Alaska, Hawaii, Puerto Rico, and APO/FPO addresses).

Processing Time: Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays).

Estimated Transit Time: Delivery typically takes 5–7 business days after shipment.
Total Delivery Time: Estimated total delivery time is 6–10 business days (processing + transit).

Once your order is shipped, we will provide a tracking number via email so you can monitor your shipment via our tracking page: Track Your Order.

Orders can be canceled or modified within 24 hours of placement. After this period, orders enter our fulfillment process and can no longer be changed or canceled.

Once an order has been shipped, it can no longer be canceled. However, you may request a return for a refund in accordance with our Return Policy after receiving the item.

You may request a return or exchange within 30 days of delivery. Items must be unused, uninstalled, and returned in their original packaging.

If your item arrives damaged or incorrect, please contact us within 72 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund after verification.

Yes, exchanges are available within 30 days of delivery, subject to product availability. Please contact us to initiate an exchange.

You can contact us via email at info@zelnolighting.com or by phone at +1 213 829 5102. Our support team is available Monday to Friday, 8:30 AM – 6:00 PM.